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LOC JOBS: Customer Service Support | Warehouse Assistant

Looking for a fresh start? Want to look forward to coming to work every day?

We are looking to add to our growing Lack of Color team and currently have three positions available. 

Positions are located at our HQ in Burleigh Heads, QLD, Australia. 

WAREHOUSE ASSISTANT

We are looking to add two passionate and motivated members to our LOC team, located at our HQ in Burleigh Heads, QLD.

Casual Position - 20-40 hours per week

Availability Monday – Friday

Must have previous experience in similar role.

The role will entail the below key responsibilities (but not limited to):

  • Picking + packing online orders
  • Preparing orders and product for dispatch
  • Printing online orders and shipping labels
  • Organising, preparing and dispatching large wholesale orders (Australian + International)
  • Processing customer returns
  • Stocktaking
  • Accurately checking stock received
  • Keeping warehouse clean and tidy

To be successful in this role, you should have:

  • Previous picking + packing or retail experience essential
  • High attention to detail
  • Able to work efficiently in a fast paced environment
  • Excellent multitasking skills
  • Excellent organisational skills
  • Must have a ‘can do’ attitude
  • Initiative & commitment
  • Quick thinker and problem solving skills
  • Able to work efficiently both in a team and independently

If you are passionate, committed and thrive in a collaborative and fast paced environment, then please apply with CV / Cover Letter to info@lackofcolor.com.au

Only successful applicants will be contacted. 

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ONLINE CUSTOMER SERVICE SUPPORT

Our customer care team is the first point of contact for all of our wonderful LOC customers across the globe. Lack of Color aims to create a memorable and positive experience for all customers.  We need to ensure every interaction with our team exceeds our customer’s expectations.

Casual Position available

20-40 hours per week

Customer Service

  • Work closely with LOC Customer Service Manager to provide an exceptional customer care experience to all customers
  • Identify ways to personalise the experience of every customer wherever possible
  • Efficient use of Gmail and internal shipping and tracking systems
  • Ensure all customer notes are recorded accurately for incoming and outgoing orders
  • Great product knowledge 
  • Ensure all LOC in-house procedures are adhered to at all times
  • Work closely with other members of the LOC team to ensure issues effecting customer orders are rectified smoothly, quickly & efficiently

The role will entail the below key responsibilities (but not limited to):

  • First point of contact for all Lack of Color customer service enquiries
  • Responding to Facebook Messages, Instagram Comments and Instagram DMs
  • Manage customer and wholesale product returns (where applicable)
  • Resolve any order issues or discrepancies with the Lack of Color operations team quickly and professionally
  • Contact shipping companies to follow up on customer orders / returns
  • Sorting of orders in the morning / afternoons and matching labels 
  • Assistance with day-to-day general tasks in warehouse during busy / sale periods (where applicable / necessary)

To join the team, you must meet the following criteria:

  • Previous sales / retail / customer service experience essential
  • Outstanding communication skills. You must be able to display the highest levels of accuracy in spelling, grammar, sentence structure – in both written and spoken communication
  • Ability to problem solve
  • Positive attitude
  • Team player
  • Self-motivated, proactive, energetic and shows initiative

We have a small team of hardworking individuals here at LOC HQ. If you are looking to commit to your new career that presents new challenges and opportunities with like-minded, inspirational and driven individuals, you will feel right at home with the LOC team.

If you are passionate, committed an thrive in a collaborative and fast paced environment, then please apply with CV / Cover Letter to info@lackofcolor.com.au

Interviews will commence in the next 1-2, for an ASAP start date. Only short listed candidates will be contacted.


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