FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER $250

FAQ

FAQ

Care Instructions

For all details on caring for your LOC hat, please head over to our ‘CARE’ tab.

How long does shipping take?

For all details on shipping, please head over to our ‘SHIPPING’ tab.

How do I place an order?

To place an order, head to our SHOP' tab on the left hand side of your browser. Then click the item you wish to purchase. This will open a new window and you will able to select your size (please refer to ‘SIZING’ tab to ensure you order the correct size). Click the ‘Add to Cart' option. On the top right hand side of your webpage a small box should pop up, displaying your carts contents. You can then click ‘Proceed to Checkout’ (if you have finished your order). From there, the webstore will ask for all relevant details which will need to be filled out in order to make an account and check out successfully.

How do I make payment? 

Lack of Color accepts payment via Credit Card, Direct Bank Transfer, PayPal & Afterpay.

All orders placed on this website will be charged in USD and are currently dispatched from our AU warehouse.

Please note if making payment via direct bank transfer, this make take 2-3 business days to clear into our account. Items will not be shipped until we receive full payment into our account. If you wish to receive your item faster, it is best to email us a screenshot of payment to love@lackofcolor.com.au so that our team can start your order and dispatch it as quickly as possible.

How do I make an account?

To make account, click the 'login' button on the top right corner of the page.

You will then see a button 'create account'.

Click this button and follow the prompts to create your account. 

Alternatively, you can add items to your cart and make an account when checking out. You must create an account to place an order.

By making an account you can access previous orders at any time.

You can also access your tracking number once your order has been shipped so that you can track its journey.

Do I need to pay taxes?

When placing an order with Lack Of Color, the customer is responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with your order.

Lack of Color cannot be held responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is made.

The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

My hat is too small, what do I do?

We urge customers to pay close attention to size + fit description on each individual product page.

You can also source a hat stretcher online that will minimally stretch your hat.

Otherwise, if it is very tight, we recommend returning your hat for the next size up, and adding a hat filler.

My hat is too big, what do I do?

Hat Filler may be an option as they reduce the hat size by approximately 1-2.5cm.

By adding the filler, you can tailor the hat to fit your head shape and size perfectly.

Does the hat fit ‘lengthways' (front to back)?

If it's too big lengthways, can you fit index finger at the front and back at the same time?

If only one finger fits, then we suggest a hat filler.

Please refer to our ‘CARE’ tab for some helpful instructional videos on how to steam your hat.

Here is a video guide demonstrating how to install them correctly: https://www.lackofcolor.com.au/pages/care

Please do not hesitate to email our customer care team with any questions regarding fit at love@lackofcolor.com.au

We also urge customers to pay close attention to size + fit description on each individual product page.

My hat doesn’t quite fit the way I’d like it to, what do I do?

If you receive your new Lack of Color hat and it doesn’t quite fit the way you would like it to, please do not hesitate to email our customer care team at love@lackofcolor.com.au. We urge customers to pay close attention to size + fit description on each individual product page to assist with their purchase.

A suggestion for customers whose hats are a little too big is to order a hat filler directly from our site on the ‘SHOP’ page.

Our hat fillers reduce the size of your hat by 1-2.5 cms and are perfect when you need a firmer fitting hat.

All return shipping costs are to be covered by the customer. 

Can I get my LOC hat wet?

We do not recommend getting your LOC hat wet as there is a lacquer/stiffening agent applied to ensure the shape is maintained.

If your hat gets wet, we recommend patting try with a towel so that it does not lose its shape.

Can I wear my LOC hat in the sun?

Please avoid prolonged periods of sun exposure to your hat to avoid colour fade.

How do I make sure I order the right size hat for me?

Please make sure you order the right sized hat for YOU. Lack of Color strongly recommends that each customer measures their head before purchasing to ensure they are purchasing the correct sized hat. Just like shoe and clothing sizes, everyone has a unique size and shaped head and we offer a range of sizes to accommodate this. We also urge customers to pay close attention to size + fit description on each individual product page to assist with their purchase.

To correctly measure your head and for more sizing information, please head over to our ‘SIZING’ tab.

How do I make my hat stiffer?

If you have purchased a style hat and wish to make it stiffer, it is suggested that you use steam. The steam used can be from a garment steamer (preferable) or an iron (using the steaming function). To make your hat re-gain its stiffness, simply steam the under-brim of your hat and let it lay on a flat surface overnight or until dry. You can then also steam the top side of the brim and let is sit flat for a further period of time.

The felt that the hat is made from has been treated with a stiffening agent and once this agent is reactivated by the steaming process, the hat will often regain its original state and shape.

If you are having difficulties or have any questions regarding this, please email our customer care team at love@lackofcolor.com.au.

How do I make my hat floppier?

If you have purchased a style of hat and wish to make it floppier it is suggested that you use steam. The steam used can be from a garment steamer (preferable) or an iron (using the steaming function). To make your hat floppier, you will need to steam the brim of your hat on both sides. You will then need to work the hat with your hands and mould it into your desired shape. Once the hat has been steamed it is suggested you hang it by only the crown (the brim should not be in contact with any surface). This will allow your hat to dry from the steam into the desired shape. The hat may need to be re-worked a couple of times once dry from steaming each time to achieve your preferred shape.

The felt that the hat is made from has been treated with a stiffening agent to help it hold its form. Once this agent is reactivated by the steaming process, the hat can be encouraged to form a new shape. To restore it to its original shape, refer to the FAQ “How do I make my hat stiffer?”

If you are having difficulties or have any questions regarding this, please email our customer care team at love@lackofcolor.com.au.

Does Lack of Color re-stock items if they are currently out of stock?

All Lack of Color hats are limited edition, as we believe our hats are as unique as our customers.

We do re-stock some styles and try to do so within 2-6 weeks of becoming unavailable.

To be notified when an item is back in stock, please go to the item, select the size and click 'Notify Me When Available' and follow the prompts.

If the item is re-stocked, you will automatically be emailed as soon as it is back in stock.

If you have any questions about the re-stocking of items that appear to be out of stock on the web-store, please send us an email at love@lackofcolor.com.au and we can let you know whether or not the item is discontinued or if it will be re-stocked in multiple sizes as well as an approximate time frame of the re-stocking date.

Do you have a shop?

Lack of Color is an online fashion retailer. This means that you can shop with us 24 hours a day from all over the world. We have a small amount of stockists that carry selected Lack of Color styles in their boutiques. All stockists can be found in the ‘STOCKISTS’ tab on our home page.

How do I return an item?

For all details on return enquiries, please head over to our ‘RETURNS’ tab.

Please note LOC does not offer refunds & all return shipping costs are to be covered by the customer.