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We'll happily accept returns for store credit or exchange on all full priced items received within 14 days. Any returns made after this time will not be accepted for a return (unless delayed due to postage and handling). 

We do not offer refunds, so we ask that you please be mindful when choosing your new LOC hat.

LOC is happy to offer a credit note or exchange for items purchased, providing the product is in original condition with tags attached.

- All full prices items are eligible for return for an online store credit or exchange only (including items purchased using a 10% welcome discount code).

- All return items must be in the original packaging, unworn and in original condition with all tags attached.

- We do not offer refunds, so please be mindful when choosing your new LOC hat.

- All purchases on sale items (items purchased with a promotional code of more than 15%) are eligible for exchange only. Exchanges will honour the value paid at checkout after discounts, excluding shipping fees. Customers are responsible for any additional costs required to exchange their item.

- Items purchased using a 10% welcome code are eligible for return.

- Please note all items marked as final sale are not eligible for return or exchange, unless deemed faulty.

- For exchange returns within the US, a return shipping label will be provided when your return request is submitted. The cost of the return shipping label will be calculated and charged when the request is submitted.

- Exchanges will honour the value paid at checkout after discounts, excluding shipping fees. Customers are responsible for any additional costs required to exchange their item.

- All return items must be in the original packaging, unworn and in original condition with all tags attached.

- Once your return reaches our warehouse, your exchange order will be processed, and you will receive updated tracking information for your exchange order.

- If the size you are requesting is low in stock or sold out, your return can be processed as a store credit only.

- In the event the item requested sells out, you will automatically be issued a store credit (minus returns shipping fees, where applicable).

- For exchange returns within the US, a return shipping label will be provided when your return request is submitted. The cost of the return shipping label will be calculated and charged when the request is submitted.

- All shipping costs are non-refundable.

- For store credit returns within the US, a return shipping label will be provided when your return request is submitted. The cost of the return shipping label will be calculated when the request is submitted and deducted from your store credit.

- For exchange returns within the US, a return shipping label will be provided when your return request is submitted. The cost of the return shipping label will be calculated and charged when the exchange request is submitted.

- Return shipping labels are valid for 14 days. If your return is not shipped in this time, your return request and return shipping label will expire.

- International customers are to cover the cost of return shipping. We highly recommend using a trackable service to track the progress of your return.

- Start the returns process here and our team will do their best to assist you.

- All international orders are eligible for return for an online store credit or exchange.

- All international exchange orders will be charged a $30.00 shipping fee to cover the shipping cost of their new order.

- International customers are to cover the cost of return shipping. We highly recommend using a trackable service to track the progress of your return.

- To submit a request you will need your order number and the email address used to place the order.

- Your order number can be found in your order confirmation email and starts with US#.

Please note, when submitting your return you will need to use the US# at the start of your order number.

If you have received a faulty or incorrect item, we are so sorry! A lot of effort goes into the preparation of our product prior to shipping. All LOC pieces are thoroughly inspected, and quality controlled to ensure our high-quality standards are adhered to.

Please email us at love@lackofcolor.com.au with
with your order number and a brief description and images of the fault/incorrect item.

Please note, we do not consider natural fibre flaws such as flecking, weave variations and loose straw ends as faulty.

Do you have a question we haven’t covered? We’re more than happy to discuss the details of your return via email at returns@lackofcolor.com.au.