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What matters to us the most is that you love your new LOC hat, which is why we offer 14 day returns from the delivery date.

We'll happily accept returns for store credit or exchange on all full priced items received within 14 days. Any returns made after this time will not be accepted for a return (unless delayed due to postage and handling). 

We do not offer refunds, so we ask that you please be mindful when choosing your new LOC hat.

LOC is happy to offer a credit note or exchange for items purchased, providing the product is in original condition with tags attached.

How to Return

To return your items, follow the steps below to ship your items back in all original packaging, unworn and in original condition with all tags attached.

 

 

For store credit and exchange returns within the US, a return shipping label will be provided when your return request is submitted. The cost of the return shipping label will be calculated when the request is submitted and deducted from your store credit or charged before the return is processed.

For International store credit and exchange returns, all customers are to cover the cost of the return shipping. We recommend using a traceable service when posting your return to reduce the risk of theft or lost parcels and to track the progress of your return. A shipping fee of $30.00 will be charged for all international exchange orders for the shipping of your new order. 

 

Prepare your item/s to return

How to pack products before returning

Do's and Don'ts
Do's and don'ts when returning items


Start a Return


Once your request has been approved by our team, you will receive an email with your return information. Please check your junk mail as it can sometimes be redirected there.