Shipping
ORDER PROCESSING TIME
We aim to dispatch all orders within a 24 – 48 hour period, Monday to Friday AEST.
Express orders receive priority handling and are typically dispatched on the same business day. Orders placed after 2:00pm AEST or on weekends will be dispatched from the next business day.
Orders placed during a promotion, re-stocking or holiday period, please allow an additional 2-5 business days for processing.
SHIPPING INFORMATION
Orders over $150 qualify for free standard shipping.
Package protection is optional, and available for both standard and express shipping services for an additional $5. Rest assured if anything should happen, we’ve got you covered!
All orders are sent via Australia Post and are sent with an "Authority to Leave".
Please note that we cannot cancel or update your order once your order has been processed or dispatched. If you need to update any details associated with your order, please contact us immediately at love@lackofcolor.com.au and we will try our best to amend your order.
Standard Shipping
| Standard Shipping | 5-8 business days* | $9.99 |
Express Shipping
| Express Shipping | 4-6 business days* | $20.00 |
*Delivery times are estimates only and do not consider any unforeseeable delays. Delivery to regional areas outside of the express post network may take additional time to arrive.
Please note: we have a 1-3 business day processing time on all shipments. Once your order is shipped, you’ll receive a tracking link via email to track your order.
Lack of Color are not responsible for any duty, taxes, and custom requirements or other things like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them into your country.
Once your order is shipped you will receive an email confirmation which will include your tracking number. USA parcels are sent via the Australia Post international service.
You can track your parcel here
The Australia Post service crosses over to your national postal system as soon as it enters the destination country. In the USA our logistics partner is USPS. Click here to track your package via USPS.
To make it easier for you, you can download the USPS app here to get more frequent updates and notifications on when your parcel will arrive.
Alternatively, if you have created an account with us, you will be able to view the status of your order online when you log into your account.
Please allow up to 12 hours for your tracking number to be active.
During promotions, peak periods or public holidays, please allow between 2-5 additional business days for processing and handling. This is in addition to the shipping timeframe quoted at checkout.
We may experience unexpected delays on international parcels in selected areas.
Please note, all shipping times provided are estimates only and do not consider unforeseeable delays due to disruptions to the postal service. These delays are outside of our control, particularly as the current situation continues to change and evolve daily.
For more information, please visit the Australia Post information page here.
Please email us if you have any further questions love@lackofcolor.com.au.