FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER $250

Shipping

Order Processing Time

Lack of Color has a standard processing time of 1-3 Business Days for all orders. 

If you have placed your order during a sale, re-stocking period or holiday period, this timing may be exceeded up to 3-10 Business Days. Please refer to our TERMS or FAQ section if you have placed an order during our Black Friday Sale. 

Please trust that we always do our best to get your orders out to you as soon as possible.

COVID-19 Shipping Update

As we continue to navigate through the current COVID-19 pandemic, our LOC team is doing everything possible to provide shipping updates and constant communication with our customers. 

Lack of Color is still shipping out orders daily from our Australian HQ. 

All orders are being dispatched within 1-3 business days of your order being placed. 

Unfortunately due to COVID-19, we are seeing both shipping service affected - EMS (up to 20 Business Days) and DHL (up to 10 Business Days) for most countries.

We can assure you all packages are en route, and we apologise for this delay.

Please understand this is outside of our control and the situation is changing daily.  

We are extremely grateful for your support during this time and thank-you for your patience. 

If you have any questions regarding your order, please email customer care - love@lackofcolor.com.au

LOC has currently suspended shipping to Israel, Czech Republic, Puerto Rico, Brazil via EMS due to COVID-19. Unfortunately we cannot offer any alternative shipping methods to Brazil or Puerto Rico at this time. For now DHL is our only available shipping option to Israel and Czech Republic. It is a faster service with a higher price. At this time, we are unable to offer Free Shipping for Orders $250+ to the above mentioned countries, we apologise for this inconvenience and hope things can return back to 'normal' shortly so we can continue to offer this service to our customers. For more information please visit the AusPost COVID-19 Information page HERE. Thank you for your understanding. 

EMS EXPRESS

Lack of Color offers an EMS 10-20 Business Day service to all international countries. This service usually delivers within 5-7 Business Days, we have however, seen extensive delays due to COVID. EMS orders arrive within approx. 20 business days to most countries once dispatched.

Due to COVID-19, Australia Post has currently suspended their shipping service to some countries.

For now, DHL is our only available shipping option to those countries. 

At this time, we are unable to offer Free Shipping for Orders $250+ to those countries.

We apologise for this inconvenience and thank you for your understanding. 

For more information please visit the AusPost COVID-19 Information page HERE

DHL EXPRESS

DHL orders arrive within approx. 5-10 Business Days for most countries once dispatched.

DHL is a faster and more reliable courier service, and the costs are calculated in the checkout.

We highly recommend choosing DHL Express shipping at checkout.

Please note all orders shipped via DHL Express use a Signature on Delivery service. Should you wish to alter your delivery option service, you may do so by contacting DHL once you have received your tracking information. Please note if you provide DHL with authority to leave, you are waiving your right to any form of reimbursement if your order is not delivered, stolen or lost. We do not recommend altering our signature on delivery service for this reason.

USA SHIPMENTS

Lack of Color is currently offering a discounted rate on DHL shipments to the US.

We strongly advise US customers to choose this option at checkout, with signature on delivery, for a more efficient and faster service. 

Please note, all orders sent to the USA via the regular EMS method will need to be signed for as a condition of USPS delivery. 

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Shipping Information:

AUSTRALIA

Lack of Color ship all Australian orders via the StarTrack Premium service, which offers next business day delivery within the Premium “express post” network (Australian capital cities and major metro areas only). 

StarTrack state that Premium parcels may take between 1-3 business days to arrive, in the event that there are unforeseeable delays. 

Delivery to regional areas outside of the Premium post network may take 2-5 business days to arrive.

Lack of Color also uses the StarTrack Regular service for larger & bulky items. Please allow 2-5 business days for regular delivery. 

All Australian orders sent via StarTrack are sent "Authority to Leave". 

If you require a signature on your parcel at time of delivery, you will need to select the "Signature on Delivery" option at the check-out. 

This does incur an additional fee from StarTrack.

Please note, we cannot deliver to PO BOX addresses within Australia. 

You can track your parcel via the link below: 

https://startrack.com.au/

INTERNATIONAL

Lack Of Color ship worldwide and to all international destinations via EMS Express and DHL Express.

We can deliver to PO BOX addresses internationally (countries outside Australia).

DHL

DHL is the fastest and efficient shipping option we currently offer.

DHL orders arrive within 5-10 business days once dispatched, depending on the destination country. 

We strongly advise customers to choose this service in the checkout. 

Please refer to the table below for varied shipping rates and estimated delivery times to your country.

EMS EXPRESS

Please refer to the table below for average delivery times to your country and the local post provider your parcel crosses over to once it reaches the destination country. 

You can track your parcel via the link below: 

https://auspost.com.au/mypost/track/#/search    

USA SHIPMENTS

Please note, all orders sent to the USA via EMS Express method will need to be signed for as a condition of USPS delivery. 

You can track your parcel via the link below: 

https://tools.usps.com/go/TrackConfirmAction_input

 

 

 

COUNTRY

DELIVERY TIME

LOCAL POST PROVIDER

Asia & Oceania

 

 

China

International Express 15-20 Business Days*

EMS China

http://www.ems.com.cn/mailtracking/e_you_jian_cha_xun.html

Japan

International Express 15-20 Business Days*

Japan Post

http://tracking.post.japanpost.jp/services/sp/srv/search/?locale=en

New Zealand

International Express 15-20 Business Days*

NZ Post

https://www.nzpost.co.nz/tools/tracking

Republic of Korea 

International Express 15-20 Business Days* (COVID Delays)

Korea Post

https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

Singapore

International Express 15-20 Business Days*

Speedpost

https://www.speedpost.com.sg/index.php?quickTool=TrackItem

Europe

 

 

France

International Express 15-20 Business Days* (COVID Delays)

Chronopost  

https://www.chronopost.fr/en#/step-home

DHL

http://www.dhl.com/en/express/tracking.html

Germany

International Express 15-20 Business Days* (COVID Delays)

Deutsche Post DHL

http://www.dhl.com/en/express/tracking.html

Great Britain / United Kingdom

International Express 15-20 Business Days* (COVID Delays)

Parcel Force

https://www.parcelforce.com/track-trace

DHL

http://www.dhl.com/en/express/tracking.html

Italy

International Express 15-20 Business Days* (COVID Delays)

Poste Italiane

https://www.poste.it/

Spain

International Express 15-20 Business Days* (COVID Delays)

DHL 4-7 Business Days

Correos Post

http://www.correos.es/ss/Satellite/site/aplicacion-4000003382119-herramientas_y_apps/detalle_app-sidioma=en_GB

DHL

http://www.dhl.com/en/express/tracking.html

Switzerland

International Express 15-20 Business Days* (COVID Delays)

Swiss Post

https://service.post.ch/EasyTrack/start.do?#simpleSearch

Netherlands

International Express 15-20 Business Days* (COVID Delays)

Post NL

https://postnl.post/

North & Central America

 

 

Canada

International Express 15-20 Business Days* 

DHL 4-7 Business Days

Canada Post

 https://www.canadapost.ca/cpc/en/home.page

 

DHL

http://www.dhl.com/en/express/tracking.html

Mexico

International Express 15-20 Business Days* (COVID Delays)

DHL 4-7 Business Days

DHL

http://www.dhl.com/en/express/tracking.html

Correos De Mexico

http://www.correosdemexico.com.mx/Paginas/Inicio.aspx

United States of America

International Express 15-20 Business Days* (COVID Delays)

DHL Express 3-10 Business Days*

(We are currently offering a discounted rate on DHL shipments, we strongly advise using this option at checkout)

Please note, all items being sent to the USA need to be signed for when being delivered (however, this has been waived due to COVID at this time).

United States Post Service

https://www.usps.com/manage/welcome.htm

DHL

http://www.dhl.com/en/express/tracking.html

 

For other countries not listed above, orders will usually take around 3-14 business days from the dispatch date. Please email any shipping or delivery questions to our customer care team: love@lackofcolor.com.au

You will need to enter your tracking number, that begins with ES and ends in AU (visible in your account) to the above listed websites to pull up your tracking.

*Please note, this timing is an estimate only. Due to customs delays and other factors outside of our control, orders may take longer to arrive. Lack of Color will not be held responsible for any delays that may occur. 

You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally. 

Unfortunately, Lack of Color cannot be held responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is made. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

For any and all questions regarding shipping & delivery times, please contact customer care: love@lackofcolor.com.au