Shipping

Orders over $150 qualify for free standard shipping.

We offer standard and express shipping services on all orders.

All orders are sent via Australia Post and are sent with an "Authority to Leave".

Insurance on all orders is available at an additional $5 flat rate. This covers your item and all other associated costs. Rest assured if anything should happen, we have you covered!

Please note that we cannot cancel or update your order once your order has been processed or dispatched.

We offer a flat shipping rate to our US customers.

*Delivery times are estimates only and do not consider any unforeseeable delays.

*Delivery to regional areas outside of the express post network may take additional time to arrive.

Lack of Color takes no responsibility if your order is delivered to the incorrect address entered.

Lack of Color is not responsible for any delays caused by customs. Sometimes the shipping time exceeds the estimate due to factors outside of our control.

We are not responsible for any duty, taxes, and custom requirements or other things like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them into your country.

We offer an alternative express service to EMS for all international orders shipped to the United States with DHL. 

DHL is the fastest and has the most remote reach we currently offer. DHL orders arrive within 4-7 business days* once dispatched (depending on the destination). We therefore strongly advise customers to choose this service if your city doesn’t have a major sorting facility to ensure your parcel gets there and on time. 

You can track your DHL package by clicking here. 

A limit of two items can be shipped per parcel with DHL Express.

Once your order is shipped you will receive an email confirmation which will include your tracking number. USA parcels are sent via the Australia Post EMS international service. 

You can track your parcel here. 

The EMS service crosses over to your national postal system as soon as it enters the destination country. In the USA our logistics partner is USPS. Click here to track your package via USPS.

To make it easier for you, you can download the USPS app here to get more frequent updates and notifications on when your parcel will arrive.

Alternatively, if you have created an account with us, you will be able to view the status of your order online when you log into your account.

Please allow up to 12 hours for your tracking number to be active.

Unfortunately due to the size of our cartons which are in place to protect your item,  we do not deliver to P.O Boxes or Parcel lockers.

During promotions, peak periods or public holidays, please allow up to 4 business days for processing and handling. If you need to update your shipping details, please chat with us or email us at love@lackofcolor.com.au.

We may experience unexpected delays on international parcels in selected areas. 

Please note, all shipping times provided are estimates only and do not consider unforeseeable delays due to disruptions to the postal service. These delays are outside of our control, particularly as the current situation continues to change and evolve daily.

For more information, please visit the Australia Post Information page here.

Please email us if you have any further questions love@lackofcolor.com.au.