FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER $250

Shipping

Order Processing Time

Please note, Lack of Color has a processing time of 1-3 Business Days for all orders. If you have placed your order during a sale or re-stocking period, this timing may be exceeded. Please trust that we always do our best to get your orders out to you as soon as possible.

COVID-19 Shipping Update

As we continue to navigate through the current COVID-19 pandemic, we wanted to provide our customers with an update regarding shipping. Lack of Color is still shipping out orders daily from our Australian HQ. All orders are being dispatched within 1-2 business days of your order being placed. Unfortunately due to COVID we are seeing both our standard EMS and DHL shipping service affected. There is an issue with the destination country processing inbound orders and there is a backlog due to work and border restrictions and closed postal services globally.

We assure you all packages are en route.

We apologise for this delay. Please understand this is outside of our control and the situation is changing daily. Our LOC team is doing everything possible to keep constant communication with both shipping companies and customers, to keep them updated on their order. We pride ourselves on a positive customer experience and the situation is not ideal for anyone. We are extremely grateful for your support during this time and thank-you for your patience. If you have any questions regarding your order, please email customer care - love@lackofcolor.com.au

Australia Post has currently suspended their shipping service to the below countries via EMS due to COVID-19, for now DHL is our only available shipping option to the below mentioned countries. It is a faster service with a higher price. At this time, we are unable to offer Free Shipping for Orders $250+ to the below mentioned countries, we apologise for this inconvenience and hope things can return back to 'normal' shortly so we can continue to offer this service to our customers. For more information please visit the AusPost COVID-19 Information page HERE. Thank you for your understanding. 

Taiwan
Canada
UAE
Israel
Norway
Portugal
Lithuania 
Bermuda 
Latvia
Poland
Greece
Macedonia 
Czech republic
Macoa 
Finland
Denmark
Austria 
Romania 

We are now able to offer DHL as an option to the following countries:

United Kingdom
Spain
France
Portugal
Lithuania
Norway
Denmark
Romania
Austria
UAE
Israel
South Africa
United States of America
Mexico
Canada 
Taiwan
Philippines
Estonia
Greece
Sweden 
Switzerland 
Finland 
Bermuda 
Latvia
Greece
Macedonia 
Czech Republic
Macao

It is a more expensive service, however, it is much faster (especially during COVID). Lack of Color is absorbing as much of this cost as we are able to. If you are in a rush to receive your package, we highly recommend choosing this option at checkout. We appreciate your patience during this time and hope things will resume back to 'normal' in the coming weeks. We thank-you in advance for your patience and understanding and supporting our business during this time.

USA Shipments

Lack of Color is currently offering a discounted rate on DHL shipments to the US. We strongly advise US customers to choose this option at checkout for a more efficient and faster service. 

Shipping Information: 

Worldwide Shipping

We ship worldwide and to all international destinations.

Lack of Color offers flat rate shipping for all international orders.

To Zone 1 Territories (e.g. USA, Canada, Mexico, Asia & Oceania etc.)
$10 USD

To Zone 2 Territories (e.g. Europe, Middle East & North Africa, Rest of World)
$15 USD

All international orders are currently dispatched from our Australian warehouse. 

All orders over $250+ USD receive Free Worldwide Shipping (yay!) 

DHL

Lack of Color can also ship International orders to the above listed countries via DHL Express. DHL is the most reliable, efficient and fastest shipping option we currently offer to these destinations. Most DHL orders arrive within 3-7 business days once dispatched, depending on the destination country. We strongly advise customers to choose this service whilst we navigate through COVID-19 and the extensive delays in the post network. 

Please refer to the table below for varied shipping rates and estimated delivery times to your country.

International

Lack of Color currently ship all International orders via the International Express EMS service offered with Australia Post.

Lack of Color offers an EMS 15-20 Business Day service to all international countries. This service usually delivers within 5-7 Business Days, we have however, seen extensive delays due to COVID. 

Please refer to the table below for average delivery times to your country and the local post provider your parcel crosses over to once it reaches the destination country. 

Please note, all orders sent to the USA via the regular EMS method will need to be signed for as a condition of USPS delivery. 

Australia Post EMS International Tracking Link HERE:

https://auspost.com.au/mypost/track/#/search

 

COUNTRY

DELIVERY TIME

LOCAL POST PROVIDER

Asia & Oceania

 

 

China

International Express 15-20 Business Days*

EMS China

http://www.ems.com.cn/mailtracking/e_you_jian_cha_xun.html

Japan

International Express 15-20 Business Days*

Japan Post

http://tracking.post.japanpost.jp/services/sp/srv/search/?locale=en

New Zealand

International Express 15-20 Business Days*

NZ Post

https://www.nzpost.co.nz/tools/tracking

Republic of Korea 

International Express 15-20 Business Days* (COVID Delays)

Korea Post

https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

Singapore

International Express 15-20 Business Days*

Speedpost

https://www.speedpost.com.sg/index.php?quickTool=TrackItem

Europe

 

 

France

International Express 15-20 Business Days* (COVID Delays)

Chronopost  

https://www.chronopost.fr/en#/step-home

DHL

http://www.dhl.com/en/express/tracking.html

Germany

International Express 15-20 Business Days* (COVID Delays)

Deutsche Post DHL

http://www.dhl.com/en/express/tracking.html

Great Britain / United Kingdom

International Express 15-20 Business Days* (COVID Delays)

Parcel Force

https://www.parcelforce.com/track-trace

DHL

http://www.dhl.com/en/express/tracking.html

Italy

International Express 15-20 Business Days* (COVID Delays)

Poste Italiane

https://www.poste.it/

Russian Federation

International Express 15-20 Business Days* (COVID Delays)

Russia Post

https://www.pochta.ru/

Spain

International Express 15-20 Business Days* (COVID Delays)

DHL 4-7 Business Days

Correos Post

http://www.correos.es/ss/Satellite/site/aplicacion-4000003382119-herramientas_y_apps/detalle_app-sidioma=en_GB

DHL

http://www.dhl.com/en/express/tracking.html

Switzerland

International Express 15-20 Business Days* (COVID Delays)

Swiss Post

https://service.post.ch/EasyTrack/start.do?#simpleSearch

Netherlands

International Express 15-20 Business Days* (COVID Delays)

Post NL

https://postnl.post/

Middle East & North Africa

 

 

Israel

International Express 15-20 Business Days* (COVID Delays)

DHL 4-7 Business Days 

Israel Post

http://www.israelpost.co.il/itemtrace.nsf/mainsearch?OpenForm&L=EN

DHL

http://www.dhl.com/en/express/tracking.html

United Arab Emirates 

International Express 15-20 Business Days* (COVID Delays)

DHL 4-7 Business Days

Emirates Post Group

https://www.epg.ae/esvc/services/track/index.xhtml

 

DHL

http://www.dhl.com/en/express/tracking.html

North & Central America

 

 

Canada

International Express 3-7 Business Days* 

*UNABLE TO OFFER EMS DUE TO COVID*

DHL 4-7 Business Days

Canada Post

 https://www.canadapost.ca/cpc/en/home.page

 

 

 

DHL

http://www.dhl.com/en/express/tracking.html

Mexico

International Express 15-20 Business Days* (COVID Delays)

DHL 4-7 Business Days

DHL

http://www.dhl.com/en/express/tracking.html

Correos De Mexico

http://www.correosdemexico.com.mx/Paginas/Inicio.aspx

United States of America

International Express 15-20 Business Days* (COVID Delays)

DHL Express 3-5 Business Days*

(We are currently offering a discounted rate on DHL shipments, we strongly advise using this option at checkout)

Please note, all items being sent to the USA need to be signed for when being delivered (however, this has been waived due to COVID at this time).

United States Post Service

https://www.usps.com/manage/welcome.htm

DHL

http://www.dhl.com/en/express/tracking.html

 

For other countries not listed above, orders will usually take around 3-14 business days from the dispatch date. Please email any shipping or delivery questions to our customer care team: love@lackofcolor.com.au

You will need to enter your tracking number, that begins with ES and ends in AU (visible in your account) to the above listed websites to pull up your tracking.

*Please note, this timing is an estimate only. Due to customs delays and other factors outside of our control, orders may take longer to arrive. Lack of Color will not be held responsible for any delays that may occur. 

You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally. 

Unfortunately, Lack of Color cannot be held responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is made. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

For any and all questions regarding shipping & delivery times, please contact customer care: love@lackofcolor.com.au