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Returns

Returns Policy

It is very important to us that you love your LOC piece!

We operate a “fair and reasonable” returns policy.

All return enquiries are to be made within 14 days of receiving your items. Any enquiries after this date will not be accepted (unless delays have occurred with postage & handling).

If for any reason, you are not happy with your order, Lack of Color is happy to offer a credit note for items purchased, providing that the product is in original condition with tags attached. 

It is the customer’s responsibility to pay all freight charges to return the item unless goods are deemed faulty.

Please be mindful when choosing your LOC hat as we do not offer refunds for change of mind, however, we will happily discuss the details of your return with you further via email at returns@lackofcolor.com.au

For any styling and/or fit queries, please email us at love@lackofcolor.com.au and we will be happy to assist you. 

All LOC pieces are thoroughly inspected and quality controlled before being sent out to their new homes, to ensure our high-quality standards are adhered to. In the unlikely case of a fault please contact us on love@lackofcolor.com.auPlease note we do not accept natural fibre flaws such as flecking, weave variations and loose straw ends as faulty.

Please note, that any hat returned with make-up on the sweatband will not be accepted for a credit note. 

Store Credits/Gift Cards are valid for 12 months from the issued date. 

All purchases on sale items are final. We do not accept returns or provide exchanges of any kind, on sale items - unless goods are deemed faulty.

Please email returns@lackofcolor.com.au for all return enquiries.

If you have purchased your hat as a Christmas gift for someone special, please do not stress. We will be extending our returns window over the Christmas / New Year period. If you do need to return the hat bought for a gift, please contact us as soon as possible. Please note, the LOC office will be closed from 27th December, 2019 - 6th January, 2020. We will respond to any return enquiries made around this time when we return to office from January 6th, 2020.  

Returns Form