We strongly recommend each customer measures their head before purchasing their new hat to ensure they’re selecting the correct size. Just like shoe and clothing sizes, everyone has a unique head shape and size, which is why we offer a range of sizing options. We also urge customers to pay close attention to size and fit description on our individual product pages to assist with their purchase.

To correctly measure your head and for more sizing information, please head over to our 'sizing' page.

If your hat is too big, a hat filler may be an option as they reduce the hat size by approximately 1-2.5cm. By adding the filler, you can tailor the hat to fit your head shape and size perfectly.

Please refer to our 'care guide' for helpful instructional videos on how to add a hat filler.

When cared for correctly, our delicate yet durable hats are desgined to withstand the test of time.

The care guide for each product will provide tips on how to care for your new LOC hat.

For further information on how to care for your LOC hat, please visit our 'care guide' page.

We do not recommend getting your LOC hat wet as there is a lacquer or stiffening agent applied to ensure the shape is maintained.

If your hat gets wet, we recommend patting it dry with a towel so that it does not lose its shape.

No. Only one promotional code/discount per transaction is permitted.

For example, this means that welcome codes or loyalty points and sale items cannot be used together.

Please note your store credit/gift card will be accepted.

Unfortunately, once orders have been placed they cannot be cancelled or adjusted.

In the event you do need to cancel your order, please reach out to our customer care team at love@lackofcolor.com.au and we will do our best to assist you.

We offer standard and express shipping options for all domestic and international orders.

Shipping times will vary depending on your location and the shipping service selected.

For further information on shipping, please head over to our 'shipping' page.

We have a standard processing time of 1-3 business days for all orders.

Note, dispatch times may be longer during a sale period.

When placing an order with Lack Of Color, customers are responsible for any duty, taxes, and custom requirements like taxes, fees, levies, costs or expenses associated with each order.

Lack of Color is not responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is being made.

For all details on return enquiries, please head over to our 'returns' page.

Once dispatched, the order becomes the responsibility of the purchaser. Lack of Color cannot be held responsible for any shipping delays, missing, lost or damaged items that occur during transit.

If your order is misplaced, it is the purchaser's responsibility to liaise with the given postal service provider.

We apologise if an item you have received is not in perfect condition. All LOC pieces are thoroughly inspected and quality controlled to ensure our high-quality standards are adhered to.

Please contact love@lackofcolor.com.au with detailed images of the fault and proof of purchase (order number/confirmation email).

Please note, that we do not consider natural fibre flaws such as flecking, weave variations and/or loose straw ends as faulty.

Once the stock has arrived at our warehouse, please allow 1–3 business days for your order to be processed and dispatched. You’ll receive a shipping confirmation as soon as it’s on the way!

Unfortunately, we’re unable to make changes to sizes once an order has been placed. If you need a different size, we recommend cancelling your current order and placing a new one with the correct size.

You're welcome to order both pre-order and in-stock items together. Just keep in mind that your entire order will be held and shipped once the pre-order item is available.

No, all sale prices will be as marked.

Our Summer Sale Up to 60% off sitewide* offer cannot be combined with any other offer or promotion, including welcome discounts and loyalty points.

No, unfortunately your welcome discount code does not apply to any sale items during our Summer Sale.  

If you are purchasing an excluded item from sale, your welcome discount will apply to any full-priced item. 

Unfortunately, only one promotion is permitted at checkout. This means that your Sunseeker discount codes/rewards cannot be used during our Summer Sale. 

However, Sunseeker Loyalty members enjoy an exclusive extra discount for the first 3 days of the sale. 

You will continue to earn reward points for your orders placed the sale, when logged into your account. 

If you’re new to Lack of Color and unsure what size to purchase, please visit our size guide. 

Still unsure of sizing or in between sizes? A hat filler is a great addition because it can be used to tailor the size and fit of your new Lack of Color hat comfortably (and add comfort at the same time).

Due to the large number of orders we receive during our Summer Sale, we're unable to make changes, add items or cancel orders once an order is placed. We apologize for any inconvenience and recommend double-checking your order before checkout. 

If you’ve made a mistake on your order, we recommend placing a new order for the correct items to make sure you don’t miss out! 

We aim to get all orders out as fast as possible, however, due to the high volume of orders during our Summer Sale, our dispatch times may be a bit longer than usual, please allow 2-5 business days to be dispatched.  

Please note Express Shipping means your order will only be prioritised once it's in transit with the courier, not fast tracked during processing. 

For further information on shipping, please head over to our 'shipping' page.

We recommend ordering as early as possible if you want to receive your order quickly as orders are picked and packed based on when the order is placed.  

If you have opted for express shipping, this means your order will only be fast-tracked and prioritized once it's in transit with the courier.

Due to the high volume of orders during our sale, we’re unable to change addresses once an order is processed, and we can't guarantee any updates before dispatch. Please double-check your address carefully before placing your order.  

If you need to make a change, please reach out to our customer care team at love@lackofcolor.com.au as soon as possible, or contact the shipping provider directly once you receive tracking to request a redirect. 

Items purchased during the Summer Sale are eligible for an exchange only, unless the items were marked as final sale, which are non-refundable and cannot be returned or exchanged, unless deemed faulty.  

We recommend purchasing items with attention to our size guide and product descriptions. Our customer care team is available to assist with any style/sizing questions. 

Absolutely!!We're so here for your content! We love to see how our beautiful customers style their favorite LOC hat!

We are online 8am-4pm AEST via live chat and at love@lackofcolor.com.au 

Please note this is one of the busiest times of the year for our team and whilst we aim to get back to you as soon as possible, please allow up to 24hrs for a reply.